Facebook Apologizes to Mom For Banning Her From Posting Her Newborn’s Pictures
Facebook has apologized to a mom for banning her from posting her newborn’s pictures. The new mom was frustrated that after posting pictures of her newborn, they were quickly taken down.
Heather Walker, from Memphis, Tennessee, was posting pictures of her newborn on the popular social media website. Her baby passed away eight days after birth due to a rare birth defect called Anencephaly. According to WNEM, Anencephaly is “a rare neural tube birth defect in which babies are born without parts of the brain and skull.”
When Walker posted the images online, the social media site flagged them as inappropriate. The story went viral and Facebook issued her the following apology.
“Upon investigation, we concluded the photo does not violate our guidelines and was removed in error,” Facebook said in a written statement. “Facebook is a place where almost a billion people share more than 300 million photos a day. Our dedicated Users Operations Team reviews millions of pieces of this content a day to help keep Facebook safe for all ages. Our policies are enforced by a team of reviewers in several offices across the globe. This team looks at hundreds of thousands of reports every week, and as you might expect, occasionally, we make a mistake and remove a piece of content we shouldn’t have. We extend our deepest condolences to the family and we sincerely apologize for any inconvenience.”
Heather has accepted their apology saying, “After days of frustration over the removal of Grayson’s photo, I am now at peace. I am grateful for their sincere apology and feel that this mistake will not happen to anyone else.”
Facebook users have reached out to Heather sharing their support for her and the family. Many users are thankful for Walker’s story because it has gave them a greater appreciation for their children.